Often big personalities keep complaining against the government or these companies for the poor service of the airlines. The new case is related to Team India’s off-spinner Ravichandran Ashwin. Ashwin was not treated properly by IndiGo. Veteran cricket expert Harsha Bhogle also felt the same a few days ago.
R Ashwin reposted Harsha Bhogle’s post and wrote, “This is becoming a regular menace now IndiGo. My recent experience with them through a third party booking platform was horrible, they make you pay and then do what they want to do. I am not sure if this is a scam! Hey, who will catch them? All we can do is not trust them. Even if you pay, they will not give your blocked seats, don’t waste your time or energy.”
Before R Ashwin, on August 24, Harsha Bhogle had written a long post for IndiGo’s poor service. He had said that for IndiGo First, the passenger is last. He had written, “Another example of hashtag IndiGo First Passenger Last. An elderly couple on my flight had paid for a fourth row seat so that they would not have to walk much. Without any explanation, IndiGo shifted the couple to the 19th seat. The gentleman had to struggle a lot to walk through the narrow passage to the 19th row, but who cares. Some people had to make noise, point out the immorality and only then, thanks to the cheerful cabin crew, they were able to get their original seats back.”
Harsha Bhogle further wrote, “She had to make noise, otherwise IndiGo would have forced her to walk to the 19th row and check after boarding was complete. If she could be given the 4th row, that would mean she would have to walk back. The elderly lady was politely complaining that this is a common practice and how stressful it is for people of her age to travel by IndiGo. The lady said, ‘I wish they didn’t have a monopoly’. How sad. I am sure IndiGo you can sensitise your ground staff to give priority to the occasional passenger. It was very disappointing to see how carelessly they were transporting elderly passengers. With success comes responsibility. As someone who is proud of a successful Indian enterprise, I hope you will be more sensitive and not institutionalise this careless attitude.”