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Defect in services: Every second mobile phone consumer angry with his company, requested to change operator under MNP

Summary

The total number of telephone subscribers in the country is 119.85 crore. In the month of May this year, 72.80 lakh telephone subscribers have requested to change their operators under MNP. In this way, every other mobile phone user has been dissatisfied with the facilities of his mobile service company and requested to change it…

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Since the launch of Mobile Number Portability (MNP) service, so far 59361 crore consumers of the country have requested to change their mobile service company. In the month of May this year, 72.80 lakh telephone subscribers have requested to change their operators under MNP. At present, the total number of telephone subscribers in the country is 119.85 crore. In this way, every second mobile phone user has been dissatisfied with the facilities of his mobile service company and requested to change it. This number shows that people are very dissatisfied with the services of mobile companies and want a lot of changes in it.

The maximum number of telephone subscribers from Maharashtra (4.85 crore), Rajasthan (4.33 crore), Karnataka (4.86 crore) and Andhra Pradesh (4.66 crore) have requested to change their service provider company under MNP. The facility of Mobile Number Portability (MNP) was first introduced on a pilot basis in Haryana from November 25, 2010. In the rest of the country, this facility was started from 20 January 2011. With effect from July 3, 2015, the facility of retaining the same mobile number was available even when moving to any part of the country (ie changing the mobile service area).

Decrease in total number of subscribers

Data from the Telecom Regulatory Authority of India (TRAI) shows that there has been a steady decline in the number of subscribers of mobile services for the last few months. According to TRAI data, the total number of phone subscribers in the country has come down to 119.85 crores. There is a decrease of 49.70 lakh subscribers in the total subscriber base as compared to the previous month. The number of urban subscribers has come down to 66.11 crores. There has been a shortfall of 31.50 lakh subscribers. The number of telephone subscribers in rural areas has come down to 53.73 crore after a decrease of 18.20 lakh.

The total number of mobile phone subscribers in the country has decreased by 62.73 lakh in the month of May, while 13.03 lakh new landline connections have increased during the same period. Thus the figure of shortfall in total telephone subscribers has come down to 49.70 lakhs only. Except West Bengal, every part of the country has registered a decrease in the number of telephone subscribers.

The density of telephone services in the country is 87.84 per cent. In this, the density of services is 140.04 percent in urban areas and 60.22 percent in rural areas. In terms of consumers, the share of urban consumers in cities is 55 percent and that of rural consumers is 44 percent.

Delhi has the highest density of telephone services in the entire country. The telephone density here is 279.72 per cent which is more than three times the national density. (Delhi figures also include the NCR areas of Ghaziabad, Noida, Faridabad and Gurugram.) This is followed in descending order by Himachal Pradesh, Kerala, Punjab, Tamil Nadu, Maharashtra and Karnataka. The density of telephone services in these states is more than 100%.

Bihar (53.31 per cent) and Uttar Pradesh (68.03 per cent) come with the lowest telephone density in the country. Along with UP-Bihar, Madhya Pradesh, Assam, Odisha, North-East, Rajasthan and West Bengal are the states with less density than the national density.

Expansion

Since the launch of Mobile Number Portability (MNP) service, so far 59361 crore consumers of the country have requested to change their mobile service company. In the month of May this year, 72.80 lakh telephone subscribers have requested to change their operators under MNP. At present, the total number of telephone subscribers in the country is 119.85 crore. In this way, every second mobile phone user has been dissatisfied with the facilities of his mobile service company and requested to change it. This number shows that people are very dissatisfied with the services of mobile companies and want a lot of changes in it.

The maximum number of telephone subscribers from Maharashtra (4.85 crore), Rajasthan (4.33 crore), Karnataka (4.86 crore) and Andhra Pradesh (4.66 crore) have requested to change their service provider company under MNP. The facility of Mobile Number Portability (MNP) was first introduced on a pilot basis in Haryana from November 25, 2010. In the rest of the country, this facility was started from 20 January 2011. With effect from July 3, 2015, the facility of retaining the same mobile number was available even when moving to any part of the country (ie changing the mobile service area).

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