DGCA imposed a fine of Rs 10 lakh on Go Air, the plane flew without 55 passengers
DGCA imposed fine after investigation
Action taken on Go Air, will have to pay Rs 10 lakh
Passengers were left stranded due to communication glitch
Bangalore. The Directorate General of Civil Aviation (DGCA) has imposed a fine of 10 lakhs on Go Air. On January 9, in a Bangalore-Delhi flight, a Go Air plane left 55 passengers at Bangalore Airport and flew to Delhi. On investigation it was found that there was a communication problem in the Go Air. All these passengers were waiting in the coach at the origin airport to board the plane. A day after the GoFirst flight G8 116 incident, the DGCA issued a show cause notice to the airline asking why enforcement action should not be taken against them for breach of their regulatory obligations.
After this incident, some passengers had shared their objections on social media. Passengers said that the passengers had boarded the bus at Kempegowda International Airport in Bengaluru with board passes. This bus also took the air plane, but despite this the passengers were not made to board and the plane flew away leaving them there. In its reply, the DGCA said, “GoFirst has disclosed that there was improper communication and coordination between the Terminal Coordinator (TC), commercial staff and crew with regard to boarding the aircraft.”
GoFirst “apologises” for the lapse and launches investigation
Following the incident, GoFirst “apologised” for the lapse and launched an investigation. The airline also offered one ticket for domestic travel to each of those 55 passengers. A GoFirst spokesperson said, “We sincerely apologize for the inconvenience caused to passengers on flight G8 116 from Bengaluru to Delhi. The passengers were accommodated on alternate airlines to Delhi and other destinations. The airline has decided to offer all affected passengers one free ticket for travel on any domestic sector over the next 12 months.
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Tags: bangalore airport, go air
FIRST PUBLISHED : January 27, 2023, 17:03 IST