Now booking train tickets has become easier. IRCTC, NPCI and CoRover have launched the Conversational Voice Payments service for UPI at the Global Fintech Fest 2024. This new feature, which is integrated with payment gateways, allows Indian Railways customers to pay for train tickets on IRCTC by using their voice or by typing their UPI ID or mobile number on a call. All this work will be done through AskDISHA, the AI ​​virtual assistant for Indian Railways. Customers will not only be able to book tickets but also make payments by speaking.
This is how the new feature works
When a mobile number is provided, the conversational voice payment system automatically receives the corresponding UPI ID and initiates the payment request through the user’s default UPI app. To ensure an easy and flexible payment experience, the feature also allows the user to update their mobile number or UPI ID within the transaction time limit.
These companies say that this technology is “the first conversational voice payment system to enable payments to merchants using UPI.” This system not only eliminates language-related barriers but also makes transactions faster and more accessible than before.
The system uses the payment gateway’s API to ensure a smooth and secure transaction process along with CoRover’s voice-enabled BharatGPT. The system supports multi-lingual input, which means the system can work in Hindi, Gujarati, and other languages ​​as well.
NPCI has introduced this feature as innovation-driven. This feature allows users to choose from different payment options like credit/debit cards, netbanking and wallets.
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Tickets will be booked by voice
Moreover, this conversational voice payment powered by UPI and BharatGPT is also integrated with AskDISHA, the AI ​​virtual assistant for IRCTC and Indian Railways. Users can now book tickets and make payments using just their voice, making the entire process easier, faster and more convenient.
Delhi Metro card can be recharged through WhatsApp
The payment infrastructure in India is growing rapidly, with companies going digital and simplifying the entire payment process. Delhi Metro has recently launched the Metro Card recharge facility for metro commuters in the Delhi NCR region. Also, using the same ticketing and chatbot services on WhatsApp, commuters can avail the Metro Card recharge service in both English and Hindi by sending ‘Hi’ to a specific number or scanning a QR code.