Zomato has suffered heavy cancellation of pizza order of Rs 300, now it will have to pay Rs 10,000 as damages
Highlights
Zomato canceled a pizza order of Rs 287 in 2020 and the customer reached the court with this matter.
In the consumer court where the customer had earlier filed the complaint, the case was quashed.
The complainant says that extra money was taken from him for timely delivery.
New Delhi. The food delivery company will pay Rs 10,000 as damages to a customer. The company has been ordered to do so by the Chandigarh State Consumer Disputes Redressal Commission in a matter of 2020. Actually, this action has been taken after a complaint was filed by a customer against Zomato. In this complaint filed by a customer named Ajay Sharma, it was said that Zomato ran a campaign under which the money was to be returned if the food was not delivered on time, but his order was cancelled.
According to Ajay Sharma, he ordered pizza through Zomato’s app in 2020. He paid Rs 287 for it, which included tax and an additional Rs 10 charge for on-time delivery. However, 15 minutes after the order was booked, it was canceled and the refund process started.
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Serious lapse in providing service
Sharma says that this is a case of serious lapse in providing service. He said that if the order could not be delivered on time, then Zomato should not have taken the order. According to Sharma, the company canceled the order after 15 minutes, it is a case of serious deficiency in providing service and the order acceptor is responsible for this.
10 rupees extra charged
Sharma told a news channel that when the company charged an additional Rs 10 to deliver the order on time, it was expected that they would deliver the food on time but they could not do so and canceled the order. According to Sharma, this is a case of lapse of service and unfair trade practice.
Appeal was dismissed earlier
Let us tell you that Ajay Sharma had first approached the Consumer Protection Court in New Delhi regarding this matter. He filed a complaint and demanded compensation but his appeal was rejected. After this he went in front of the Chandigarh State Consumer Disputes Redressal. Hearing his appeal, the consumer court ordered Zomato to provide Rs 10,000 as compensation and a free meal to Ajay Sharma. The company has been asked to provide free meals within 30 days.
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Tags: business news, Consumer Court, consumer forum, Pizza, Zomato
FIRST PUBLISHED : August 24, 2022, 18:41 IST
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